IMPEL MANAGEMENT SERVICES, L.L.C.
MEDICAL CLINIC OF NORTH TEXAS, P.A.
Position: Central Business Office Supervisor
Classification: Full Time/Hourly
Reports To: CBO Manager
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JOB SUMMARY: Assists manager in the day-to-day mentoring, training and coaching of insurance specialists at the CBO. Reports problems and trends in inaccurate processing of claims. Assists in dissemination of plan eligibility lists, reports, and plan changes to other employees. Under the guidance of the Manager, assists in special projects and prioritization of work for assigned physicians. Provide disciplinary guidance to staff when manager is unavailable.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Is expected to be aware of new and current plan rules, regulations, and trends. Assists as a resource to staff regarding insurance plan questions and work procedures. Assists in coaching optimal performance of department peers.
2. Acts as direct report for time from staff when manager, assistant manager not available.
3. Handles problems from site mangers, doctors, and patients as needed under guidance of manager.
4. Helps work reports to determine problems with claims, payment or charge entry. Acts as resource to other specialists on project.
5. Provides Management with information on areas needing improvement including, but not limited to, site issues.
6. Performs audits, assists with evaluations, and administers discipline with guidance from manager and assistant manager.
7. Other duties as assigned.
PERFORMANCE MEASURMENTS:
1. Thorough understanding of EPM, other programs relating to registration, cashiering, account history and balancing, A/R, edits and billing, insurance verification, insurance plans, and fee schedules.
2. Ability to work through and resolve billing issues.
3. Good rapport and mentoring technique with staff. Ability to lead and separate from peers in order to provide supervision to staff.
4. Compliance to all policies and procedures.
5. Maintains effective and timely communication in all directions.
6. Provides excellent customer service to both internal and external customers.
7. Meets assigned time frames for training staff.
QUALIFICATIONS:
1. High school degree,some college preferred
2. Minimum 5 years experience in a CBO environment.
3. Proven ability to coach and mentor skills in current position with a pleasant, positive attitude.
4. Ability to work as a team player with all levels of the organization.
5. Excellent communication, customer service, and organizational skills.
6. Ability to work under deadlines in a highly demanding environment.
7. Able to supervise and discipline as well as coach employees